Frequently Asked Questions

Organiser FAQ

Short answers to the questions tournament organisers ask most, each linking to the full guide.

Do I have to take entry fees through OWR?

Run a free event, or take payment yourself by bank transfer or cash.

What does OWR charge, and when do I get paid?

The ticketing fee, who pays it, and when Stripe pays you out.

How do refunds work for my event?

Self-service refunds, the refund deadline, who keeps the fees, and refunding a player yourself.

Can someone else help me run the event?

Add co-organisers who share your dashboard.

Does the waitlist fill automatically when someone drops out?

How waitlist promotion works before and after registration closes.

How do I approve army lists?

Approve a submitted list from the Attendees tab.

Why isn't a player being paired?

Pairing skips dropped, waitlisted and unpaid players. How to fix an unpaid registration.

Which time zone does my event run in?

Your event uses the time zone of its venue.

Why did my dashboard open on Game Day?

When the dashboard switches to Game Day by itself, and how to get back to Setup.

A player didn't turn up, or arrived late. What do I do?

Drop no-shows and add late arrivals from Game Day > Pairings > Players.

A player has to leave part-way through. How do I drop them?

Drop a player mid-event and keep their results.

What happens if I have an odd number of players?

How BYEs are given and scored, and how a ringer fills the gap.

Why can't players enter their scores?

Score entry opens when you start the round, not when you publish pairings.

Why can't players see pairings or standings?

What players and followers see during the event, and where to change it.

How do players find out about pairings and results?

The automatic emails OWR sends, and how to pause them.

A wrong score was entered. How do I fix it?

Correct a result from the Pairings tab, before or after the round is complete.

Can I change the scoring after the event has started?

Change scoring settings mid-event, then recalculate every match.

Why aren't my results showing in the rankings?

Results reach the rankings when you complete the tournament, and only for eligible events.