Frequently Asked Questions
Organiser FAQ
Short answers to the questions tournament organisers ask most, each linking to the full guide.
Short answers to the questions organisers ask most. Each one links to the full guide.
Payments and refunds
- Do I have to take entry fees through OWR?
- What does OWR charge, and when do I get paid?
- How do refunds work for my event?
Players and registration
- Can someone else help me run the event?
- Does the waitlist fill automatically when someone drops out?
- How do I approve army lists?
- Why isn't a player being paired?
On the day
- Which time zone does my event run in?
- Why did my dashboard open on Game Day?
- A player didn't turn up, or arrived late. What do I do?
- A player has to leave part-way through. How do I drop them?
- What happens if I have an odd number of players?
- Why can't players enter their scores?
- Why can't players see pairings or standings?
- How do players find out about pairings and results?
Scores and results
- How are ties broken in the standings?
- A wrong score was entered. How do I fix it?
- Can I change the scoring after the event has started?
- Why aren't my results showing in the rankings?
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Frequently Asked Questions
Do I have to take entry fees through OWR?
Run a free event, or take payment yourself by bank transfer or cash.
Frequently Asked QuestionsWhat does OWR charge, and when do I get paid?
The ticketing fee, who pays it, and when Stripe pays you out.
Frequently Asked QuestionsHow do refunds work for my event?
Self-service refunds, the refund deadline, who keeps the fees, and refunding a player yourself.
Frequently Asked QuestionsCan someone else help me run the event?
Add co-organisers who share your dashboard.